Effective Date: March 15, 2023

No Refund Policy

Please be advised that upon agreeing to our services over the phone or online, you are accepting our No Refund Policy. This policy states that refunds are not available under any circumstances.

Cancellation/Rescheduling

• Cancellation: You have a 24-hour window from the time of booking to cancel or reschedule your appointment. Cancellations made less than 24 hours before the scheduled service will incur a 50% cancellation fee of the total charge of services OR a flat fee of $50, whichever is greater.

• Rescheduling: Rescheduling requests made more than 12 hours before the scheduled service time will not incur any charges. Rescheduling within 12 hours of the service time will incur a 25% rescheduling fee.

Abuse of Policy

We have a strict stance against the abuse of our Refund Policy or services. Suspected fraudulent activities or abuse will lead to service refusal and potential legal action.

Service Inspection

Upon completion of our service, we strongly encourage immediate inspection. If you have concerns or are dissatisfied, please contact us immediately for evaluation and resolution. We must receive a follow up call within 24 hours of completion of services. 

Non-Returnable Services

All services, including subscriptions, are non-refundable. There are no refunds for services already rendered.

Subscription Cancellations

Our subscriptions adhere to the No Refund Policy. Canceling a subscription does not make you eligible for a refund.

Reclean Policy

We offer a complimentary reclean if the cleaning did not meet your expectations, but it must be requested before our cleaners leave your property. We enforce a mandatory walkthrough policy, requiring the person who ordered the service, or a designated individual, to inspect the premises before our staff departs. Once our team leaves, no recleans or refunds are possible.

Refunds

While our policy is strict, we will notify you once we’ve received and evaluated your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Empire Cleanse Services INC
Email: support@empirecleanse.com
Phone: (550) 500-0850