Privacy Policy

Effective Date: October 21, 2021; Last Updated: March 15, 2023

APPLICABILITY

This policy describes Empire Cleanse Franchise, LLC’s information collection and use practices on the places where it appears. These include websites, apps, and other places it is referenced. This policy does not apply to information we collect from employees, contractors, partners, or subcontracted cleaners.

NOTICE AT COLLECTION

Information We Collect

The type of personal information we collect depends on your relationship with us and how you interact with us. California law requires us to tell you if we share categories of information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share that category of information for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences, view our Notice of Right to Opt-out of Sale/Sharing.

• Contact information: We collect your name, email address, physical address, and phone number. In some cases, we may share this information for the purpose noted above.
• Location information: We may collect information about your location, including precise location, to provide you with service quotes or for scheduling purposes.
• Professional information: We collect resumes, education, and employment history from job applicants and potential franchisees, including financial information.
• Submitted information: We collect any other information you provide to us, such as information about your house.
• Site usage information: We collect information about the browser you are using, the sites you came from, and where you visit when you leave us. This includes your operating system, IP address, and device identifiers. In some cases, we may share this information for the purpose noted above.

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law. We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

We Use Your Information As Described

We use the categories of information for the business and commercial purposes outlined here:

• To communicate with you: We use information to respond to your requests or questions, to price and schedule your services, and to send you updates. We also use it to communicate with you about our policies and terms.
• To provide and improve our services: We use information to improve our site and services, including customizing your experience with us.
• For marketing purposes: We may use information to let you know about new services, offers, or third-party offerings. This includes newsletters, content, surveys, and interest-based advertising.
• To protect ourselves and others: We use information to protect our company, identify fraud, secure our systems, and protect our website visitors.
• As otherwise described and permitted by law: We use information as otherwise permitted by law (or as we may notify you).

More Information

For more information about our privacy practices, read below for the rest of our privacy policy.

WE COLLECT INFORMATION IN A VARIETY OF WAYS

• Directly from you: We collect information if you contact us, sign up for email communications, or otherwise submit it to us. This could be in person, over the phone, online, or on a hard copy document. We collect information if you apply for a job or to purchase a franchise.
• Passively: We collect information about users over time and across different websites and apps using common tracking tools like browser cookies and web beacons.
• From others: Third-party platforms, business partners, and entities that perform background checks may provide us with information about you.

WE COMBINE INFORMATION

We combine information collected offline with information collected online, across different devices, and from third-party sites, as permitted by law.

WE MAY DISCLOSE INFORMATION

• Within our family of companies: This includes our parent company, current and future subsidiaries, affiliates, and affiliate brands or franchisors.
• With vendors, franchisees, partners, subcontracted cleaners, and service providers: We may disclose information to trusted service providers who help us deliver our products and services to you.
• For cross-contextual behavioral advertising: We may share information with third parties for this purpose.
• To comply with the law or protect ourselves: We may transfer information to respond to a court order, subpoena, or government agency request.
• With any successor to all or part of our business: If our business is sold or merged, we may transfer all categories of information as part of that transaction.
• For other reasons: We may disclose information for other reasons as permitted by law or as described to you.

WE MAY UPDATE THIS POLICY

We may make changes or updates to this Policy. We will notify you of any material changes as required by law. Changes will also be posted on our website. Please check our site periodically for updates.

Additional Information for California, Nevada, and Virginia Residents

California, Nevada, and Virginia law require that we tell you if we sell personal information to third parties for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.

Security and Data Retention

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict its use. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.